The Unexpected Growth Tip: Sack a Client

By Robert Gerrish | December 17, 2008

BNET Australia Contributors

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BNET Australia Contributors

BNET Australia Contributors
Phil Dobbie has a wealth of radio and business experience. In his BTalk Australia podcast, he provides a lively and insightful view on business issues.
Brian Haverty is editorial director for CBS Interactive Australia and is responsible for the company's BNET and ZDNet Australia sites.
Robert Gerrish is a coach, author and professional speaker and the founder of Flying Solo, an Australian online community for solo business owners.
Melissa Lourenco is the HR manager for CBS Interactive in Australia.
Chris Golis is the author of The Humm Handbook: Lifting Your Level of Emotional Intelligence. He runs seminars and workshops on EQ.
Suzi Dafnis is Community Director of the Australian Businesswomen's Network.
Yvonne Adele helps organisations build a culture of ideas by teaching people at all levels to access their untapped creative thinking skills.

With all this talk of downturn, why not go against the flow and do something radical? A client of mine did and she’s still reaping the benefits. If you work with anyone who drives you nuts, you’d best read on.

One side-effect of these tricky times is the propensity to work with the kinds of clients who, normally, you’d turn your back on.

Sure, it’s challenging to shut the door on income. But it’s even harder to return money.

That’s what Sally did. Here’s how she broke the news to me:

“I did something that feels just great — I sacked the client I told you about and gave him back his deposit. Wow. In a way it was pretty awful and as a result I’ve only been able to pay myself half a wage this month, but I actually don’t care.

“The relief of having him out of my life is so huge. I was beginning to dread coming in to work knowing I’d have to deal with him. His constant criticism made me seriously doubt myself and my ability to do my job.

“A part of me thinks I should have tried harder to make it work. But gosh it feels good. I wake up happy to come to work and I don”t feel sick every time the phone rings. So the bigger part of me thinks it was the best thing.”

A few weeks on and I am pleased to report Sally feels better and better and she’s back to paying herself fully.

What would you do in such a situation? What would you say to Sally? Post a comment and let’s hear it.

Talkback 2 Talkbacks

RE: The Unexpected Growth Tip: Sack A Client
Hi Sally, happy
Client worship has always been a huge chunk in my learning and I believe for many others too. Yet, I have always believed that if work is an extension of one's self, one has the right to make a choice between money and passion towards one's work, in other words to choose one's self esteem over a troublesome client who buys not only your service but also your peace of mind. Is the money worth it?
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natashadalmia
12/18/2008 05:52 PM
RE: The Unexpected Growth Tip: Sack A Client
If you are in a position to decide who you deal with then you should realise it and follow through. Life is too short to be dealing with someone that painful for the sake of money. What price do you put on your sanity?

Often it can be advantageous as you perform better for your more favoured clients and now have more time to pour into them. Watch the profits flow from this! Short term pain is often worth it.
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MatJFitz
12/30/2008 02:41 PM

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