Talk to the Machine Not the Hand | BTalk Australia
By Phil Dobbie | August 13, 2008
BNET Australia Contributors
Aussie Rules
Biography
BNET Australia Contributors
Brian Haverty is editorial director for CBS Interactive Australia and is responsible for the company's BNET and ZDNet Australia sites.
Robert Gerrish is a coach, author and professional speaker and the founder of Flying Solo, an Australian online community for solo business owners.
Melissa Lourenco is the HR manager for CBS Interactive in Australia.
Chris Golis is the author of The Humm Handbook: Lifting Your Level of Emotional Intelligence. He runs seminars and workshops on EQ.
Suzi Dafnis is Community Director of the Australian Businesswomen's Network.
Yvonne Adele helps organisations build a culture of ideas by teaching people at all levels to access their untapped creative thinking skills.
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(17min 25) Click on “Play” to hear the podcast or click “Get It” to download.
Asking customers to work their way through IVR systems before they get to talk to a call agent can be frustrating and damaging for your brand. Speech recognition software can help the process and drive efficiencies.
In today’s BTalk Australia Phil Dobbie talks to Paul Magee the Managing Director of VeCommerce about the growth in this technology and how voice biometrics is opening the way for new efficiencies.
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