Step 1: Self-awareness - Lifting Your EI

By Chris Golis | February 9, 2009

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BNET Australia Contributors

BNET Australia Contributors
Phil Dobbie has a wealth of radio and business experience. In his BTalk Australia podcast, he provides a lively and insightful view on business issues.
Brian Haverty is editorial director for CBS Interactive Australia and is responsible for the company's BNET and ZDNet Australia sites.
Robert Gerrish is a coach, author and professional speaker and the founder of Flying Solo, an Australian online community for solo business owners.
Melissa Lourenco is the HR manager for CBS Interactive in Australia.
Chris Golis is the author of The Humm Handbook: Lifting Your Level of Emotional Intelligence. He runs seminars and workshops on EQ.
Suzi Dafnis is Community Director of the Australian Businesswomen's Network.
Yvonne Adele helps organisations build a culture of ideas by teaching people at all levels to access their untapped creative thinking skills.

I have stated previously that I don’t like the Mayer-Salovey Emotional Blueprint model that EQ (Emotional intelligence Quotient) comprises the four abilities of being able to identify, use, understand and manage emotions. I am much happier with Daniel Goleman’s model that describes EQ as comprises four steps:

  1. Self-awareness — the ability to read one’s emotions.
  2. Self-management — controlling one’s emotions and impulses.
  3. Social awareness — empathetically understanding others’ emotions.
  4. Relationship management — emotionally inspiring and  influencing others.

However, I do not believe that transient emotions such as anger or sadness are as important but temperament. This is our genetically inherited, habitual emotional response to situations and decisions. Thus I would modify Goleman’s model as follows:

  1. Self-awareness — knowing what comprises core emotional drives of your temperament.
  2. Self-management — learning to control and moderate your core emotional drives.
  3. Social awareness — learning to recognise the core emotional drives of others.
  4. Relationship management — using the knowledge of another’s core emotional drives for inspiration and influence.

If you want to gain understanding of your own core emotional drives go to this three-minute questionnaire. You may find the results will surprise you.

The questionnaire is based on Humm-Wadsworth model (or Humm for short). This model says we are all slightly insane that we have seven core emotional drives. The following website gives a good introduction to the seven styles.

The centre of the ancient world was Delphi, home of the famous oracle.  Inscribed on the main temple were the two secrets of life. The first was “Know yourself.”  Conscious knowledge of your core emotional drives is a key part of the journey of self-knowledge.

Did you try the questionnaire? Was it on the money?

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RE: Step 1: Self-awareness - Lifting Your EI
Empathy was another one according to Goleman.
-The ability to understand the emotional makeup of other people/The skill in treating people according to their emotional reactions.

Taken from HBR Nov-Dec 1998
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beareeyeaan
02/09/2009 11:58 PM
RE: Step 1: Self-awareness - Lifting Your EI
My understanding is Empathy = Social Awareness while treating people according to their emotional reactions = Relationship Management.

The more important aspect of empathy to me is understanding a person's temperament rather than transient emotions.
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cgolis
02/12/2009 03:48 PM
RE: Step 1: Self-awareness - Lifting Your EI
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elainefunny
07/01/2010 12:46 AM

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