Get Customers to Help Themselves | BTalk Australia
By Phil Dobbie | November 6, 2008
BNET Australia Contributors
Aussie Rules
Biography
BNET Australia Contributors
Brian Haverty is editorial director for CBS Interactive Australia and is responsible for the company's BNET and ZDNet Australia sites.
Robert Gerrish is a coach, author and professional speaker and the founder of Flying Solo, an Australian online community for solo business owners.
Melissa Lourenco is the HR manager for CBS Interactive in Australia.
Chris Golis is the author of The Humm Handbook: Lifting Your Level of Emotional Intelligence. He runs seminars and workshops on EQ.
Suzi Dafnis is Community Director of the Australian Businesswomen's Network.
Yvonne Adele helps organisations build a culture of ideas by teaching people at all levels to access their untapped creative thinking skills.
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(14min 59) How can you cut the cost of answering customer enquiries without compromising the quality of your service? The answer is an integrated eService strategy, with a knowledge base serving information through all your customer channels.
Brett Waters is the Australian MD for RightNow. On today’s BTalk Australia he talks to Phil Dobbie about how to implement a service strategy that can enhance the customer experience whilst cutting your operational costs.
Add your experiences on customer service in the Talkback section at the bottom of this post.
